Ready to ship items:
I aim to dispatch orders placed before 4 pm on Monday to Friday the same day. Orders placed after 4 pm will be dispatched the following working day. If you order a ready made item with a customized one they will be sent together.
Processing time for customized orders take 1-5 days. This time can be 4-8 days at busy periods. If you order a ready made item with a customized one they will be sent together.
UK (including Isle of Man and Channel Islands):
All orders are sent via Royal Mail 48 Hours Tracked. Delivery takes approximately 2-3 working days.
European orders are sent with courier and take approximately 3-7 working days.
American orders are sent with courier and take approximately 5-10 working days.
Rest of the World:
Orders to the rest of the world are sent via Royal Mail Standard International and take approximately 5-10 working days. Larger orders may be sent tracked.
Please note that if you are an international buyer you may incur duties or taxes at customs. Any costs relating to this are the responsibility of the buyer.
If you are not happy with your item you can return it within 30 days of purchase in their original condition. Once these have been received a replacement or refund can be made. Please note that buyer pays shipping costs of returns.
Please note customized items are not returnable.
If your item lost in the post, I reserve the right to wait 30 business days from the delivery date before issuing a refund/replacement.